Question 1

What is the cancellation policy?

Accepted Answer

Cancellations must be made at least 24 hours before the session start time.

Question 2

Can I reschedule?

Accepted Answer

Yes — you can reschedule up to 6 hours before the session starts.

Question 3

What is the refund policy?

Accepted Answer

Cancel at least 24 hours before: Client receives 100% of the session price, minus non‑refundable payment processing fees (≈2.9% + $0.30). Calavai's 5% platform fee is retained.

Question 4

Do I have to pay before booking?

Accepted Answer

Yes — Calavai requires payment at the time of booking. Your slot is confirmed only once payment is captured.

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